Shipping policy

At Emerson & Philips Home Furniture, we partner with trusted manufacturers to ship your order directly from their facilities to your door. This drop-ship model allows us to offer a carefully curated selection of high-quality furniture, lighting, and home décor delivered efficiently and safely.

Order Processing

  • Orders are typically processed within 1–5 business days after purchase, unless otherwise stated.

  • Once your order is confirmed, it is sent to the manufacturer for fulfillment and shipping arrangements.

  • You will receive a shipping confirmation email with tracking information (when available) once your order ships.

Shipping Times

Shipping times vary depending on the manufacturer, item type, and delivery location.

Estimated delivery timelines:

  • Small Parcel Items (UPS/FedEx): Typically 5–10 business days after shipping

  • Freight / Large Items: Typically 2–6 weeks after shipping, depending on item size, carrier scheduling, and destination

Please note: Some products are made-to-order, customized, or sourced from specialty manufacturers and may require extended lead times. If applicable, product pages will note longer timelines.

Shipping Rates

Shipping costs are calculated at checkout based on:

  • Item type and size

  • Manufacturer shipping method

  • Delivery destination

  • Freight requirements (when applicable)

Some items may qualify for free shipping promotions, which will be clearly noted at checkout.

Freight Delivery (Large Furniture Orders)

Oversized or heavy items ship via freight carrier. Freight delivery is typically curbside delivery, meaning:

  • The carrier will deliver your order to the curb or driveway

  • The customer is responsible for bringing the item inside

If White Glove Delivery (inside delivery, setup, and packaging removal) is available, it will be offered at checkout or by request.

Important: Freight carriers require a valid phone number to schedule delivery. Failed delivery attempts may result in additional fees.

Inspection & Damage Policy

We take great care to ensure your order arrives safely. However, shipping damage can occasionally occur.

Please inspect all items immediately upon delivery.

  • If your delivery arrives with visible damage to packaging, note it with the carrier before signing.

  • If damage is discovered after unpacking, please notify us within 48 hours of delivery.

To report damage, contact us with:

  • Your order number

  • Photos of the damage

  • Photos of the packaging

  • A brief description of the issue

We will work with the manufacturer and carrier to resolve the issue as quickly as possible.

Address Accuracy

Please ensure your shipping address is correct before placing your order.
We are not responsible for delays or additional charges due to:

  • Incorrect addresses

  • Undeliverable locations

  • Missed delivery appointments

  • Refused deliveries

Shipping Restrictions

At this time, we may not ship certain items to:

  • PO Boxes

  • APO/FPO addresses

  • International locations

  • Some remote or rural areas (freight restrictions may apply)

If an order cannot be shipped to your address, we will notify you and provide options.

Order Changes & Cancellations

Because orders are submitted to manufacturers quickly, changes or cancellations may not always be possible.

If you need to request a change or cancellation, please contact us immediately after placing your order.
Once an item has entered production or shipped, it may be subject to restocking fees or return limitations.