Refund policy

Return & Refund Policy

At Emerson & Philips, we want you to love your purchase. If you’re not completely satisfied, we’re here to help.

Returns

  • You may return most new, unused items within 30 days of delivery for a full refund or exchange.

  • Items must be in their original condition and packaging, with all tags attached.

  • Proof of purchase (receipt or order confirmation) is required for all returns.

  • Certain items are non-returnable, including custom orders, clearance items, and personalized products.

Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed to your original method of payment within 5–10 business days.

  • Shipping costs are non-refundable unless the return is due to our error (e.g., damaged or incorrect item).

Exchanges

  • We replace items if they are defective, damaged, or if you received the wrong item.

  • To exchange a product, please contact our customer service team before sending it back.

How to Start a Return

  1. Contact us at jds@hugosinteriors.com with your order number and reason for return.

  2. We’ll provide a return authorization and shipping instructions.

  3. Send your item securely packaged to the provided return address.

Contact Us

If you have any questions about our return policy, please reach out to us at:
📧 jds@hugosinteriors.com
📞 1+ 904-396-2233